Privacy Statement

CookersAndOvens are committed to the protection of your privacy. All personal information taken will be held and used in accordance with the Data Protection Act 1998. Use of this website constitutes your agreement to the terms of this Privacy Policy.

Information Gathered

Use of this website, contacting us and purchasing products from us, both online and over the telephone, may involve giving us certain information about yourself including your name, address, telephone number, email address and payment details.

For your peace of mind when using our online shop, we use the specialist payment provider Worldpay, one of the country’s leading and most trusted payment service providers. If you access the card payment pages of this website, you will be connected to Worldpay's secure facility and your browser will be provided with an electronic certificate confirming that you have accessed a secure site and all communications will be encrypted until the payment processing has been completed. We encrypt all orders using SSL (Secure Socket Layer) technology - this is the most advanced security software currently available for website transactions.

We will only ever collect, keep, use or share this information for business purposes only, when you’ve approved us to do so, or when we are legally obliged to.

This data may be used:

  • To corroborate your identity
  • To process payments
  • To manage orders
  • To communicate with you about your order (via email, telephone or post) – be this completed, failed or abandoned mid-way through the checkout process
  • To ask you to participate in customer satisfaction surveys and market research
  • With your agreement, to contact you by email, regarding our latest offers, products and services we think you may be interested in
  • To manage customer accounts
  • To display personalised content on the website such as wish lists, recommended merchandise and services that might be of interest.
  • For research, analysis, testing and monitoring purposes
  • When we have a legal obligation to disclose your information to the appropriate authorities

We will store all information received from you and we will take all reasonable care to keep your personal data secure and to prevent any unauthorised access to it. Some of your information is also held overseas in the United Stated of America where or email service provider (Mailchimp) is based.

It is intended that by providing information about yourself to us you consent to their use for the above purposes. If you do not want us to use this information in this way please contact customerservices@cookersandovens.co.uk

Third Party Services

We may offer third party services (e.g. extended warranties from UK Warranty, Google Certified Shops, and installation services) available through our site. If you decide to accept a third party service related to your order, we will pass on the relevant information to those parties. This could include any of the information listed above.

Information We’ll Share

We will never share your information except when we need to work with a third party (for example, a delivery service or extended warranty provider) or when we’re legally obliged to do so.

We will never sell your information to advertisers or ad networks and we are committed to complying with the Data Protection Act 1998.

Cookies

Cookies are small text files used to transfer information between your browser and a website. Most websites are unable to function correctly without the use of cookies, including CookersAndOvens

Site Functionality Cookies

We use site functionality cookies to ensure that all features of the website work correctly, and to provide our users with a smooth shopping experience. For example, when you leave the site the website will remember the items you placed in your basket.

Third Party Cookies

We use third party cookies to allow us to show relevant adverts to you when you’re browsing online, for example products you’ve looked at.

We also use analytics cookies to help us monitor how are customers use website and to identify where we can improve. For example, we track the number of people visiting the site, what they click and when they leave.

Creating an Account

Creating an account with CookersAndOvens allows us to remember your personal information, making the checkout procedure a lot quicker.

It is important that you protect your account’s information and password. Don’t share it with others and try not to use the same password for multiple websites. Never send your password via email – we will never ask you to. We will also never ask for your password over the phone.

We advise you to reset your online passwords occasionally – you can do this in the My Account section. If you think anyone has accessed your account without your approval, please let me know as soon as possible.

Contacting Us

If you get in touch via email or live chat we will keep a record of your emails and our responses. Your telephone calls may also be recorded for training and monitoring purposes.